Please Read Carefully.
How to Start a Refund or Return
First, we recommend creating a user account in order to keep track of your orders, payment options, shipping address and more.
- log in and go to your “Account Page”
- Click on the “Orders” Tab
- Select the Order you want and click on “Refund”
- Follow the instructions then submit.
- If you checked out as a "Guest Order" then please email us directly at firstname.lastname@example.org with the order number in the email and "Refund" or "Returns" in the Subject.
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 7 (seven) days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within . All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.
To cancel your order:
1: Go to 'Orders & Returns' if you have an account
2: Select the items you want to cancel and your reason for cancellation.
3: If you checked out as a "Guest Order" then please email us directly at email@example.com with the order number in the email and "Cancellation" in the Subject.
We'll email you a confirmation of your canceled order.
If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.
You can find more info on our cancellations policy in our Terms & Conditions page.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to , we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.